Are the products sold original?

All products offered for sale on www.kozac.com.tr are 100% original.

Are the product prices inclusive of VAT?

Yes, all prices displayed on www.kozac.com.tr include VAT.

What should I do if I receive the wrong size, color, or model?

If the product you receive is different from the size, model, or color you ordered, please contact our customer service via WhatsApp at +90 544 884 97 00 to request an exchange.

I just placed an order. Can I modify it?

If your order has not yet been handed over to the shipping company, you can contact our customer service via WhatsApp at +90 544 884 97 00 to make changes.

Can I change the delivery address of my order?

Please check whether your order has been shipped. If it has not yet been dispatched, you can change the delivery address by contacting our customer service via WhatsApp at +90 544 884 97 00.

The product I want is out of stock. Will it be restocked?

Since our stock is constantly updated, products are usually restocked and made available for sale again as long as the season is ongoing.

How should I clean my products?

As the products on www.kozac.com.tr are made from delicate and high-tech fabrics, please follow the washing and drying instructions provided on each product label.

When will my order be delivered?

Orders are typically delivered to the recipient within 1–3 business days.

How can I check if my order has been shipped?

You can track your order status through the “My Orders” section on our website.

Is there anything I should be careful about when receiving my delivery?

Yes. Products may occasionally be damaged during shipping. Therefore, please check the package for any signs of damage such as crushing, tearing, or wetness before accepting it. If you notice any damage, do not accept the package and ask the courier to record a damage report.

The courier came but I wasn’t home. How can I get my order?

If you are not at the delivery address, your order will be sent to the nearest courier branch. It will be held there for 3 days. You can collect it from the branch by presenting your ID number. Orders not collected within 3 days will be returned to us.

How long does it take to receive a refund if I cancel my order?

If you cancel or return your order, your refund will be processed within 7–10 business days after the product reaches us.

How many days do I have to return a product?

You can return a product within 14 days from the date it is delivered to you.

What should I do if the product I received is defective?

If you return the defective product within the 14-day return period, the necessary procedures will be completed, and your payment will be refunded. If the same item is available in stock, you will be informed so that you can place a new order.